4 Work Skills I Learned from Star Trek: The Next Generation

Despite my strong feelings against censoring television (I believe this is a responsibility of parents; not TV stations or content providers) I do believe that TV can influence people, especially kids. As an only child enrolled in year-round school, I spent my intersession mornings watching TV shows such as “The People’s Court”, “The Price is Right”, and “Star Trek: The Next Generation”. While “The People’s Court” influenced my interest in law and “The Price is Right” influenced my interest in winning tons of shit, it was Star Trek that I think gave me the most variety of skills and ideas that I think I use everyday.

1) Under-promise, Over-deliver
If I were Geordi LaForge, I’d have quit Starfleet for Reading Rainbow within the first season. This guy was in charge of fixing everything from the warp core to the toilets, and despite giving realistic estimates, he was always forced to do what should take days in the space of 5 dramatic minutes.

Geordi LaForge

PIcard "Hey Geordi I know you're busy but can you stop the ship from blowing up? 3 days you say? How about in 20 seconds? K thanks!"

I think Geordi had figured out rather early in his career that a Captain’s sense of time does not actually exist in normal space-time, and thus, adjusted his estimates accordingly. Not only that, he always had a penchant for getting that warp core to go just a little faster, make those shields a little stronger, and even played with Data’s head on his spare time. AND he was blind (though his visor came in handy for seeing plot elements the rest of the crew couldn’t)

I think this is something most people figure out pretty early on in their careers; or at least whenever they are given discretion to make their own timelines.Too bad Geordi fell victim to what every IT worker deals with, too technically essential for their own good and always passed up for promotion.

2) Nobody likes a know it all
Data represented a feat of human technology – a fully sentient artificial life form that did not actually want to destroy humanity. Data was faster, stronger, smarter and all around the most capable crew member that ever existed. Despite this, in order to fit in he had to try and be an idiot with feelings like the rest of his crewmates. He could provide precise estimates down to the nanosecond, but was constantly cut off mid-sentance when he did this. He was ridiculed for never using contractions; and despite his ability to recreate the styles of every great artist, he was constantly told he was just copying. Data could have been creating cures for diseases; finding ways to go past warp 10; or at the very least preventing his Holodeck programs from going apeshit. Instead, he chose to spend his career hanging around a bunch of smuggy jerks from the bay area who were constantly trying teach him a lesson, rather than the other way around.

Data

No shit Sherlock

It is true though, whenever you have some great ability, you will always attract critics, so modesty and some thick yellow skin comes in handy. If Data had feelings though, I’m pretty sure he’d have been taking hyposprays of prozac and recording suicide notes in his log. Jerks.

3) Empathy is a Superpower
There were a few episodes where some of the crew would play poker together. While I could argue that Data probably won a few games, I’m pretty sure Deanna Troi hustled the beard right off of Riker most nights. She wasn’t just telepathic, she was empathic; she could feel emotions even before other people could.  The most common emotion she must have felt was probably everyone being uncomfortable around her; but then maybe that’s why she stopped wearing that miniskirt and boot combo in the first season.

Deanna Troi

I sense a fart coming

The one problem with her being an expert on reading people is that it gave everyone else on the ship an excuse to be as dense as a quantum singularity. Her job was to be the ship’s counselor; you know, listen to the crew bitching about how lonely space is and hand out pamphlets. Instead, she was constantly on the bridge telling Picard that “yes the Ferengi are lying assholes” and “yes you just insulted that Klingon’s honor”

It really doesn’t take a superpower to exercise the ability to listen and empathize with people, just patience and an open mind. Often just understanding another point of view is enough to compromise on a given situation; even if you don’t agree with it.

4) Go to happy hour
Having a bar on a starship wasn’t just a way to get Whoopi Goldberg in the ship, it was a way to show that the crew weren’t just a bunch of workaholic math nerds in lycra uniforms. While the crew of the Enterprise preferred synthahol over shots of Patron, Ten-Forward provided the proper setting to show that even in the most ideal workplace, everyone needs a beer and a place to bitch after work (or in Worf’s case, prune juice). Here Geordi illustrated the pickup lines of the 24th century, Data learned that getting drunk is the true meaning of being human, and Troi brought credibility to the idea of a chocogasm. More ominous was what happened to crew members that didn’t go to happy hour at Ten-Foward: away missions to dangerous planets the next day.

Star Trek Bar Fight

Nothing like civilized discourse between coworkers at the local watering hole

Socialization in the workplace is just as important as the work itself. Granted, unlike your friends, you generally don’t get to pick your coworkers, but that doesn’t mean they are mutually exclusive. Despite all the technological and societal advances TNG flaunts (warp drive, tricorders, talking computers, world peace etc) The most optimistic concept of the entire show was the fact that not only did everyone enjoy their work, but they also enjoyed everyone they worked with. The harmony between all the crew members was the true science fiction, and I don’t think I’m being cynical by saying that (everyone has a bad day, everyone gets moody and not all personalities match up). That being said, it’s an ideal I do keep in mind.

Conclusion

Have anything you learned from TV? Send me a communiqué.

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Truth in Advertising

Noticed this the other day, after I bought a case of Diet 7-up at Costco:

Can of 7 up

7 Up flows from Mother Nature's teet

Then I looked at the back:

Can of 7up

This could probably be applied to politics: where the most flavorful 2% of ingredients control the remaining 98% of the can.

Just saying.

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Don’t tell me what my password should be!

I wrote this in an email to Conexis, they administer my health savings account, a good service but one I seldom use.

Believe me, I’m fully aware that one of the most common passwords is “password”. Or 12345 or 54321. It drives me nuts at my own job, because I know that people are just leaving themselves open. But please stop forcing people to put 3 numbers in their passwords.

Here’s why its WORSE for you to dictate to me what my password should contain:

  1. When one of my passwords that I use regularly doesn’t match up to your policy guess what I have to do? Write down a new one in a post-it note in my desk. I have no other passwords in my memory stored in this secure fashion.
  2. For the most part, I login to your very niche-utility site maybe once or twice a year. No where on your login page do you remind people to use their “ultra secure password that contains at least 3 numbers, 4 capital letters, 5 special characters, an imaginary number and 2 Eastern European countries. This is a problem because you seem to be given ONE Chance to put in the correct password before you get locked out and forced to reset.
  3. This wouldn’t be so bad except for the fact that the reset password form has broken on my twice already and not recognized the email address i have registered with the account. Incidently, I am constantly emailed at this address about messages in my account. But alas I CANNOT LOGIN!

Listen, I know you guys deal in health records and that is something worth securing due to privacy issues. My only point is that I have registered for various medical-stuff online (including my current and previous medical insurance) and they didn’t require such a draconian password policy. It’s a matter of user-experience. If you’re worried about a dictionary based password cracker – restricting the number of tries does a fine job of stopping that (and you already do that..too well, what about 3-5 tries?).

You also have to wonder what other people are really going to do with access to someones account.  Are they going to submit proper documentation for FSA reimbursement on behalf of me? That’d actually be pretty awesome, because even as a legitimate account holder, I hate doing that.

Oh and please don’t see this as a personal attack on anyone over there, I think the form and the password policy was done with the best of intentions. I definitely hate getting emails telling me what to do, in fact the last thing I ever want to do when someone emails me about something I worked on is listen to them. It’s human to be defensive. But I honestly at least hope you read this, get a bit of a laugh out of it, then think “well maybe there is something we can do differently, or improve”.

That’s all I can really ask for. Cheers!

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Home Security

Office Depot had a fire resistant file box on sale, and since the evening news seems to have at least one or two major apartment fires every couple of nights, I figured it might be a good idea to get one so some of my more important documents had a chance to survive in case something were to occur. I do already have renters insurance, but some things, like said insurance policies, DVD backups and photos are things that simply can’t be replaced.

It occurs to me however, that the very documents I am trying to protect from natural hazard would still be more susceptible to theft in  the fire-box. They would actually be safer from theft in my file cabinet, along with old receipts and extra printer paper. The minute you put anything in a secured facility however, the more it creates an allure to take whats inside, as enhanced security is an indication of valuables.  The truth is, even having one of those home safes (combination/biometric and properly bolted into the wall so it can’t be lifted)  is still a liability (they can always just point a gun at someone who knows the combination).

Now the first rule my dad told me about these things is simply don’t show or tell people (friends, even family) that you even own such things. We are humans who love to show off, but this is one thing to keep private. I of course am breaking this rule by telling the whole world about the existence of my fireproof box, but again it’s purpose was to prevent non-valuable shit from being burned, whereas anything of significant value in my residence  is a) already in plain sight and b) more easily replaceable.

I also hope to relay this message to any potential thieves, so I placed a note on the box as a deterant:

Sentry Safe, with Note Gaurd

Don't want someone to take your shit? Just ask them nicely.

The note reads as follows:

DEAR POTENTIAL THIEF –

There is nothing of monetary value in this fire chest. Just some mementos, photos and other documents which have no cash value.

I am a single, twenty-something. Thus, I keep money and other valuable things in a bank and not in a stupid box in my room. I also don’t have jewels or secret treasure because I’m not a 90 year old woman or retired world adventurer. The sole purpose of this box is to prevent the contents from being destroyed in a fire; because I realize any idiot (no offense) can just take the whole box. You are honestly better off taking the TV, computer equipment, and my roommate’s stuff (which is nicer than mine).

Taking this box will not net you any money and just be a huge headache for me (a bigger headache than just taking the damned TV); you ever try to replace a birth certificate? Or a photo of you as a 4 year old with cake on his head? I’m pretty sure I’d have to take a trip to the DMV too; where after 6 hours of standing in line they will have completed this full scale robbery by also stealing my dignity.

Thanks and sorry you are in a position to need to jack stuff. Life’s a bitch.

-Owner of Mysterious Box

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Building a login screen – What could go wrong?

Back at UCR a few years ago, the campus was undergoing a major rebranding initiative. In a lot of ways, I was in the right place at the right time, as I had just graduated and started a career as an entry level web programmer; the rebranding gave me the ability to pick up a few things from the marketing and communications side of the web.

While the Marketing department was spearheading the rebranding process, our department (IT) was also transitioning many of our systems to the same style.

While I personally was mostly doing CMS and department websites, one of the systems that my teammate was in charge of porting over was the email system. This is how the original draft looked like when it was approved:

Original Webmail

So clean, so pristine

Now, this is where young programmers like us, who are so eager to help and prove our worth get into trouble. Once we had proved that we can indeed, change the look and feel of the login page, someone got it in their head that well, we can change anything about it. More importantly, we could even do some announcements directly on the page.

Now, the first one was an announcement warning about fishing attempts and never revealing your password to anyone over email. I actually still agree this is a good idea, especially given that this was a daily problem on our campus. Here’s what that message looked like:

Webmail Password warning

Trouble Brewing

Still, even though that was a good idea, I could see very quickly where this was going. Though I left UCR before any further changes were made to the webmail login page, I did do this rather quick sketch of how the page would probably eventually look.

Webmail Warnings

It's funny when it's not true

We all had a laugh, said “yeah wouldn’t that be silly”, but all secretly hoped and prayed I was wrong.

Well, a few months ago, I was IMing with my old team, and they had informed me that I had indeed predicted the things to come, as the webmail login page now looks like this:

Webmail current

Oh god what have we unleashed on the world

I’d like to say that I’m pretty sure it’s going to end there. It probably won’t though and now I know how Oppenheimer probably felt after he finished project Manhattan;  I know why you should never give a mouse a cookie; and I now fully understand Ian Malcom was talking about in Jurassic Park:

“Your scientists were so preoccupied with whether or not they could, they didn’t stop to think if they should.”

Now when Webmail starts breeding and eating the users, you can all blame me.

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Crappy Tablets, 3D TV’s and Other Impolite CES Musings

Don’t get me wrong, CES was virtually a trip to Disneyland for me, and I feel like a kid who just ate about 10 Snickers bars and then met my favorite Ninja Turtle (Leonardo), even as I wait here at 6am for my flight back to Oakland. In true internet commentator spirit though, I feel compelled to complain about the things I love.

Everyone is making a tablet

The Motorola Xoom really stole the show, snagging CNET’s best of show award, though I’m not really sure I can say why. Now I’m not trying to back myself in a corner here, the Xoom really has the potential to be a solid tablet device , but that’s just it- potential. It’s worth noting that this device was obviously not ready, and the Motorola reps were only showing videos on the device and being very tightlipped about the whole thing.

Motorola Xoom

This Xoom is blurry, but unfinished.

That being said, the other “production” ready tablets from other manufacturers were, on the whole, very dissapointing. Sharp was showing off what seemed like more of an ereader that was laggy, unresponsive and only spoke Japanese (they were running some OS, but the reps indicated that they had not finalized what exactly they would be running. Out of left field, Creative also is trying to enter into the arena with an Android based tablet boasting “the best sound” for a tablet. Seems like not a bad idea, except it ran really really slow (think low end smart phone slow). As far as the sound, well the thing kept skipping because the music app seemed to be sucking too much CPU.

Though not a full on tablet per se, Hanvon claims the first color ereader, but suddenly all the downfalls of the first gen black and white ereaders have made an encore. Slow page turns, low contrast,  and dodgy interface design really reduced the appeal. However, they were sporting a plethora of sizes as well as the ability to draw on, helping bridge the gap between traditional screens and eink screens.

I am hoping these devices have a few more kinks to work out before they hit the market, but it seems the pressures to be first at anything may prevail.

The World of 3D

Again, I’m not going to corner myself into being that one skeptic who didn’t think that cell phones would ever catch on, or that cars would never replace horses, but I am still less than excited about 3D TV. This is mainly because, I and about 63 percent of Americans already own an HDTV , and not to mention the 4 to 10 percent who simply can’t see 3D tv.

Panasonic's Wall of TV's

Panasonic wants you to reach out and fondle your TV

I really only mention my hesitance because all of the large companies had devoted so much space and resources to promoting their 3D technologies at CES, while I think some of the more key advances were in the widespread adoption of integrating content providers (netflix, hulu), mobile control, and the hushed abandonment of Blu-Ray or other physical media.

One thing that did get me excited, however was JVC showing off their 3D with cheap polarized glasses (same ones you can get from the movie theaters), making adoption a lot more appealing.

Other non-technical things

  • Wearing a badge with my name, work and the term BUYER was probably one of the more invasive things I’ve ever had to endure. Now I know how women feel, since virtually everyone I talked to was just constantly looking at my tits.
  • I never knew I would find techy “bros” but they were there in force. “Yeah dude, that’s totally going in my blog” or “hey man just tweet me back” shows just how mainstream technology is going and how the English language is changing
  • Poor demo models. I don’t mean the hardware demo models, I mean the people the big companies hired to stand in these bizzare scenes doing fake things. Panasonic had a guy hitting a boxing bag, Canon had some girls in spandex jungle cat suits and I think Sharp had a hula dancer. Kudos to them for looking, well, sort of ridiculous for the sake of a camera test, but once or twice one of them would shoot me a glance and all I could see was despair.
Canon Cat Lady

Inside those eyes are held back tears

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Me So..

It was towards the end of the day at work today, and once the office kaffufle dies down I generally like to turn up my speakers a bit. While I generally fancy myself a trip-hop or indie rock sort of guy (say some Hooverphonic or Arcade Fire) I am not above blasting some 2Pac, Fifty-Cent or Ludacris to really get the blood moving. It warrants a few stray looks from my coworkers, but I think the idea of having music you can just cuss to and go nuts with is a good cure for the common work day.

damn it feels good to be a gangsta

It doesn't help that for some reason this image looks like me

I actually picked it up from my dad, whose eclectic mix tapes both confused and educated me to the importance of listening to whatever strikes your fancy.

More vividly, I remember him spending weekends in the garage (starting a lawn mower, sorting his tools, washing the car , or other manly-dad type things) blasting an old Technics boombox. More than once, I’d go in and just watch him, and I remember in the early nineties (when I was about 6 or 7) his garage music of choice were the provacative & artful lyrics of 2 Live Crew. Hell, I liked it too, but I have to say I generally didn’t know what the hell any of them were saying.

2 Live Crew

I thought they put those advisory labels on every CD anyways

Not being one to bother my dad with such inane questions on language, I sought the counsel of my mother, an aspiring English teacher at the time.

“Mom, What’s a Me-So-Horney”

“..it’s a girl who wears alot of makeup”

I think I believed that up until high school.

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You want to do what on the internet?

Circa 1994 (age 8), my mom took me to the El Cajon branch of the San Diego library, where they had just gotten a computer with “The Internet”. They had this old librarian running the show to use it, and when it was my turn she brought up WebCrawler and asked what I wanted to search for. I did a search for “USS Enterprise”. She was confused and wondered why I wanted to bother printing out a photo of such a thing and thought it was a huge waste of time.

USS Enterprise

Apparently no one she helped had used the internet for such entertainment purposes up till then. I was ahead of my time.

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